Frequently asked questions

Can I connect multiple shops to the same Vela account?
Yes, you can easily connect as many shops as you'd like to your Vela account. Many users manage dozens of shops. Please note that each shop can only be linked to a single Vela account. If a shop is connected to another Vela account, you may need to reassign it to your new account, which is something our team can help you with.
Do I have to upgrade or subscribe all of my shops?
You'll need to subscribe each shop you want to use Vela with, including those you wish to copy listings to. All newly connected shops receive a 7-day free trial, and subscriptions are month-to-month, based on listing count. You can unsubscribe and resubscribe at any time with no long-term committment.
Is there a limit to the number of shops that can be connected to a Vela account?
You can connect up to 80 shops to a single Vela account, which is a rare scenario! If you anticipate connecting more than 30 shops for your business needs, please contact us, and we'll assist you in setting up your account properly.
What is Vela's pricing?
All new shops get started with a 7-day free trial with no long-term obligation. After that Vela starts at $10 USD per shop, and is billed monthly, based on listing count. Subscriptions include access to all features, and can be paused or canceled at any time. You can learn more about Vela's pricing here:
Will new listings created and updates performed directly in the channels reflected in Vela?
Absolutely! Any new listings or edits made directly in your shop will be reflected in Vela when you refresh your shop or publish new listings/updates from Vela. We recommend refreshing your shop within Vela every 24 hours for optimal alignment.
Can I schedule future updates in Vela?
Absolutely! You can schedule updates for both individual listings and in bulk, up to 30 days in advance. Scheduled updates automatically sync and apply to your shop at the designated time and date, and allow you to make updates to all attributes that you wish. No need to be logged in or online; once scheduled in Vela, updates run automatically.
How does Vela protect my data?
Rest assured, Vela follows marketplace requirements and best practices to safeguard your data. Your data is never shared, sold, or made accessible to anyone else. We also utilize Stripe as our payment platform to secure your credit card details.
What is your Privacy Policy?
Vela Labs, Inc. Privacy Policy Vela "the App” provides content management functionality and more "the Service" to merchants who use Shopify to power their stores. This Privacy Policy describes how personal information is collected, used, and shared when you install or use the App in connection with your Shopify-supported store. Personal Information the App Collects When you install the App, we are automatically able to access certain types of information from your Shopify account: store analytics, locations, reports, price rules, products, product listings, inventory, and collections. We collect personal information directly from the relevant individual, through your Shopify account, or using the following technologies: “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site. How Do We Use Your Personal Information? We use the personal information we collect from you and your customers in order to provide the Service and to operate the App. Additionally, we use this personal information to: Communicate with you; Optimize or improve the App; and Provide you with information or advertising relating to our products or services. Your Rights If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States. Data Retention When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. Changes We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. Contact Us For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at