Definitely! At this point, we support Etsy and Shopify but we'll be integrating several more channels (e.g. Amazon, ebay, WooCommerce), and you will always be able to connect as many shops as you like to the same Vela account.

No. A shop can only be connected to one Vela account, but you can connect as many shops to the same Vela account as you like. At this point, we support Etsy and Shopify, but as more channels are integrated, you will be able to connect shops from those channels to your existing Vela account as well.

The "Pricing" page on our main website provides a full overview of the features included in both plans. To summarize, both plans provide full access to all Listings functionality, but Vela Plus offers access to more advanced features including, Profiles, Copy, and Photos.

Yes, but only those you wish to use in Vela. To clarify, you will receive a one-week free trial for each new shop. To retain access after the trial, you will need to upgrade the shop to either Vela Lite or Vela Plus. Billing is per shop, month-to-month, and plans can be upgraded, downgraded, or canceled at any time.

Yes. The "Refresh shop" video covers this in detail, but every time you perform and sync an update from Vela to the channel, we automatically import any changes that have occurred in the channel into Vela. You can also prompt a complete refresh at any time by clicking "Refresh shop" on the main listings page.

Absolutely not! All data collected is securely managed by Vela and is only used to support the platform’s stated functionality.

Vela Create makes creating and publishing new listings for single or multiple shops easier than ever before. It is possible to create new listings from scratch or create Listings Profiles that can be used to create as many listings as you wish. As new channels are integrated, Vela Create will make it even easier to list products across multiple shops.

Variations and Tags Profiles are among Vela’s most popular features, and Listings Profiles take these benefits even further. Users can create Listings Profiles containing as much information as they wish for as many channels as they like and then use these Profiles to quickly create new listings. For example, suppose you sold t-shirts and had 500 unique listings for both Etsy and Shopify. In that case, you could create one Listings Profile with all the information that will be consistent for all listings (e.g. Description, Tags, Variations, Pricing, Shipping). The Listings Profiles could then be used to create new multi-channel listings, and you would only need to update the unique attributes for each listing (e.g. Photos, Title).

When you create a multi-shop listing in Vela Create, you will notice the Vela Tab included for several attributes. The Vela Tab is included for those attributes (e.g Photos, Title, Description) that exist across both shops, and you may wish to enter the same information for each. If so, you can make those updates within the Vela Tab, and all shops included in the listings will be updated.

The videos you'll find within our Community Center provide detailed, step-by-step instructions showing exactly how to perform every type of update that can be performed in Vela. For all "Listings" updates, there are six basic steps. (1) Select the listings you wish to update from the main listings page, (2) Click "Edit listings", (3) Click the section in which you'd like to perform updates on the left-hand sidebar, (4) Perform updates, (5) Click "Apply" (Note: Bulk edits only), and (6) Click "Sync updates"

While there is no limit to the number of listings that can be updated at once in Vela, all channels impose rate limits on the number of updates that can be performed per shop, every minute, hour, and day. Most users will never hit these limits, but if you have more than 2,500 listings in your shop and/or a large number of variations/options per listing, then it would be best to update 500 listings at a time or less to start. If everything works as expected, then you can update more listings at a time from there.

After performing your updates and clicking "Sync updates," a sync status indicator will appear at the top of your screen, allowing you to monitor progress until the sync is complete. The time it takes for an update to sync will depend on the number of listings selected and the type and amount of updates performed, but in general, most updates will complete syncing in seconds to minutes.

Definitely! In addition to editing existing listings, both in bulk and individually, you can create and publish new listings directly in Vela.

No. Etsy charges $0.20 to publish a new listing in Etsy, so if a new listing is published in Vela, the same $0.20 fee will be charged to your Etsy account, but Vela receives no portion. Shopify does not charge a fee to publish new listings, so neither does Vela.

When you copy listings from one shop to another, ALL information from the original listing will be reflected in the copied listing. However, if attributes do not exist in the original listings but are required to publish the copied listings, these attributes will not be included. Still, they can be updated, both in bulk or individually, within the copied listings before publishing.

No. Once you copy listings, they will first be sent to the COPY section within the shop you published them to. From here, you can make any updates needed, both in bulk or individually, before publishing.

When you copy listings between channels, they will first appear within the COPY status in Vela and be marked as either "Complete" (Green) or "Incomplete" (Red). If a copy listing is marked "Incomplete," it means that the listing contains errors and/or missing information that needs to be updated in order to publish the listing. The issues will be highlighted in both the bulk edit and listings details pages. Once all outstanding issues have been addressed, the listing will be marked "Complete" and can be published.

Yes. In addition to copying and publishing listings between shops, it's definitely possible to copy and publish listings within the same shop. This can be particularly useful for sellers with several listings but a standard template that varies slightly from listing to listing.

There is no limit to the number of listings that can be copied at once, but copying more listings will increase the time it takes to complete the process. When publishing copy listings from Vela to the channel, there are no limits either. However, all channels impose rate limits on the number of listings that can be published per shop, every minute, hour, and day. To avoid hitting these limits, start by publishing 500 listings at a time or less, especially if the listings contain a large number of variations/options.

Variations Profiles are most valuable for sellers who have multiple, or even all, listings that contain the same variations/options. For example, if you had 500 unique listings, yet each is offered the same "Size" and "Color" options, then you could create one Variations Profile and apply it to all 500 listings. If relevant, individual prices, quantities, and SKUs can also be included within profiles as well. Once in place, you'll only need to update the Profile, and the updates performed will be applied to all connected listings.

Tags Profiles are most valuable for sellers who have multiple, or even all, listings that contain the same tags. For example, if you had 500 unique listings, yet each contained the same 10 tags, then you could create one Tags Profile and apply it to all 500 listings, rather than have to reenter or copy the tags for each. Once in place, you'll only need to update the Profile, and the updates performed will be applied to all connected listings.

No. Users who subscribed to Vela Plus receive full access to Profiles and can create as many Variations and/or Tags Profiles as they like.

No. When you connect a shop, all photos from that shop will be automatically imported and saved in your Photo Library. You can also upload new photos directly into your Photo Library that can then be edited in the Photo Editor and applied to listings directly in Vela.

At this point, you can search for specific photos by the title of any listing that the photo is connected to. More options to search and filter photos within the Photo Library will be coming soon.

At this point, it's only possible to edit one photo at a time within the Photo Editor, but the ability to edit photos in bulk will be coming soon.