Getting started

Can I connect multiple shops to the same Vela account?
Definitely! At this point, we support Etsy and Shopify but we'll be integrating several more channels (e.g. Amazon, ebay, WooCommerce), and you will always be able to connect as many shops as you like to the same Vela account.
Is there a limit to the number of shops that can be connected to a Vela account?
No. A shop can only be connected to one Vela account, but you can connect as many shops to the same Vela account as you like. At this point, we support Etsy and Shopify, but as more channels are integrated, you will be able to connect shops from those channels to your existing Vela account as well.
What is the difference between Vela Lite and Vela Plus?
The "Pricing" page on our main website provides a full overview of the features included in both plans. To summarize, both plans provide full access to all Listings functionality, but Vela Plus offers access to more advanced features including, Profiles, Copy, and Photos.
Do I have to upgrade each shop?
Yes, but only those you wish to use in Vela. To clarify, you will receive a one-week free trial for each new shop. To retain access after the trial, you will need to upgrade the shop to either Vela Lite or Vela Plus. Billing is per shop, month-to-month, and plans can be upgraded, downgraded, or canceled at any time.
Will new listings created and updates performed directly in the channels reflected in Vela?
Yes. The "Refresh shop" video covers this in detail, but every time you perform and sync an update from Vela to the channel, we automatically import any changes that have occurred in the channel into Vela. You can also prompt a complete refresh at any time by clicking "Refresh shop" on the main listings page.
Does Vela sell or share my data with anyone else?
Absolutely not! All data collected is securely managed by Vela and is only used to support the platform’s stated functionality.

Listings

How do I perform updates in Vela?
The videos you'll find within our Community Center provide detailed, step-by-step instructions showing exactly how to perform every type of update that can be performed in Vela. For all "Listings" updates, there are six basic steps. (1) Select the listings you wish to update from the main listings page, (2) Click "Edit listings", (3) Click the section in which you'd like to perform updates on the left-hand sidebar, (4) Perform updates, (5) Click "Apply" (Note: Bulk edits only), and (6) Click "Sync updates"
Is there a limit to the number of listings that can be updated at once?
While there is no limit to the number of listings that can be updated at once in Vela, all channels impose rate limits on the number of updates that can be performed per shop, every minute, hour, and day. Most users will never hit these limits, but if you have more than 2,500 listings in your shop and/or a large number of variations/options per listing, then it would be best to update 500 listings at a time or less to start. If everything works as expected, then you can update more listings at a time from there.
How long does it take for updates to sync from Vela to the channel?
After performing your updates and clicking "Sync updates," a sync status indicator will appear at the top of your screen, allowing you to monitor progress until the sync is complete. The time it takes for an update to sync will depend on the number of listings selected and the type and amount of updates performed, but in general, most updates will complete syncing in seconds to minutes.
Can I create new listings in Vela?
Definitely! In addition to editing existing listings, both in bulk and individually, you can create and publish new listings directly in Vela.
Does Vela charge any fees for new listings created and published in the platform?
No. Etsy charges $0.20 to publish a new listing in Etsy, so if a new listing is published in Vela, the same $0.20 fee will be charged to your Etsy account, but Vela receives no portion. Shopify does not charge a fee to publish new listings, so neither does Vela.

Copy

What information is included when I copy listings between shops?
When you copy listings from one shop to another, ALL information from the original listing will be reflected in the copied listing. However, if attributes do not exist in the original listings but are required to publish the copied listings, these attributes will not be included. Still, they can be updated, both in bulk or individually, within the copied listings before publishing.
Do listings automatically publish after being copied?
No. Once you copy listings, they will first be sent to the COPY section within the shop you published them to. From here, you can make any updates needed, both in bulk or individually, before publishing.
What do the "Complete" and "Incomplete" badges next to titles of copied listings mean?
When you copy listings between channels, they will first appear within the COPY status in Vela and be marked as either "Complete" (Green) or "Incomplete" (Red). If a copy listing is marked "Incomplete," it means that the listing contains errors and/or missing information that needs to be updated in order to publish the listing. The issues will be highlighted in both the bulk edit and listings details pages. Once all outstanding issues have been addressed, the listing will be marked "Complete" and can be published.
Can I copy listings within the same shop?
Yes. In addition to copying and publishing listings between shops, it's definitely possible to copy and publish listings within the same shop. This can be particularly useful for sellers with several listings but a standard template that varies slightly from listing to listing.
Is there a limit to the number of listings that can be copied at once?
There is no limit to the number of listings that can be copied at once, but copying more listings will increase the time it takes to complete the process. When publishing copy listings from Vela to the channel, there are no limits either. However, all channels impose rate limits on the number of listings that can be published per shop, every minute, hour, and day. To avoid hitting these limits, start by publishing 500 listings at a time or less, especially if the listings contain a large number of variations/options.

Profiles

What are Variations Profiles and what benefits do they provide?
Variations Profiles are most valuable for sellers who have multiple, or even all, listings that contain the same variations/options. For example, if you had 500 unique listings, yet each is offered the same "Size" and "Color" options, then you could create one Variations Profile and apply it to all 500 listings. If relevant, individual prices, quantities, and SKUs can also be included within profiles as well. Once in place, you'll only need to update the Profile, and the updates performed will be applied to all connected listings.
What are Tags Profiles and what benefits do they provide?
Tags Profiles are most valuable for sellers who have multiple, or even all, listings that contain the same tags. For example, if you had 500 unique listings, yet each contained the same 10 tags, then you could create one Tags Profile and apply it to all 500 listings, rather than have to reenter or copy the tags for each. Once in place, you'll only need to update the Profile, and the updates performed will be applied to all connected listings.
Is there a limit to the number of Profiles that I can create?
No. Users who subscribed to Vela Plus receive full access to Profiles and can create as many Variations and/or Tags Profiles as they like.

Photos

Is there a limit to the number of photos I can store in the Photo Library?
No. When you connect a shop, all photos from that shop will be automatically imported and saved in your Photo Library. You can also upload new photos directly into your Photo Library that can then be edited in the Photo Editor and applied to listings directly in Vela.
How can I identify specific photos within the Photo Library?
At this point, you can search for specific photos by the title of any listing that the photo is connected to. More options to search and filter photos within the Photo Library will be coming soon.
Can I edit multiple photos at once using the Photo Editor?
At this point, it's only possible to edit one photo at a time within the Photo Editor, but the ability to edit photos in bulk will be coming soon.